Resources & FAQs

Do you do rust repair or restoration work on vehicles?

No, we do not do these types of repairs. Although, if you give us a call, we are more than happy to offer you a referral for a specific service and market area.

Do you paint household items such as refrigerators, or doors?

No, we do not paint anything other than automobiles and motorcycle parts.

Do I need an appointment for an estimate?

You are not required to have an appointment – however, we strongly encourage scheduling an appointment to expedite your visit and to ensure limited wait time. We also like to have the most appropriate estimator available to write your estimate, as every insurance company has different estimate requirements.

Do you repair lease vehicles?

Yes – we can preserve your manufacturer warranty and the terms of your lease. We invest in the technology, training, and facilities necessary to maintain the certifications that we have earned from multiple vehicle manufacturers.

What are collision, comprehensive and liability coverage?

Insurance policies are contracts designed to protect people in one of three ways:

  • Liability
  • Collision
  • Comprehensive

Liability type of coverage pays for damages you may do to someone else or their property. It does not cover damage to your property. You may purchase optional forms of coverage, such as collision or comprehensive (the combination of these three coverage types is often referred to as “full” coverage), to protect yourself and your property.

Collision coverage will repair or replace your covered vehicle in the event it is damaged in an accident, even if the accident is your fault.

Comprehensive coverage covers perils such as fire, theft, deer, vandalism, and other non-collision damages. Both collision and comprehensive coverage typically require the owner to pay the first portion of the claim, called the deductible.

Can the auto body team “hide” or “bury” my deductible?

No. When you purchased your insurance policy, you signed a contract saying you will pay the initial amount of the claim up to your deductible amount. Repairers should not be asked to hide the deductible, as that practice would actually constitute fraud by both the shop and consumer.

What if my insurance company is paying for the repairs?

Goff’s is performing these repairs for you, our customer. Any insurance coverage you have is between you and the insurance company and does not enter into Goff’s agreement to repair your car.

We provide you and your insurance company with an itemized bill for the repairs. Full payment of your repair costs or deductible is expected when you receive, and are satisfied with, your car.

Goff’s will accept direct payment from your insurance company if a commitment in writing is provided from the insurance company prior to the release of the vehicle, or if we have a Direct Repair Program (“DRP”) agreement in place with them. Insurance drafts to lien holders must be endorsed by the same before Goff’s can accept them.

Will the new paint match the old paint on my car?

Absolutely! Goff’s uses the finest acrylic urethane paint available. We take pride matching the color on your car through tinting and blending techniques to ensure an ideal paint match. This is an additional procedure in the repair to deliver top quality work.

Is the repair of my vehicle guaranteed?

Yes – you will receive a written Limited Lifetime Warranty the day you pick up your vehicle. Goff’s has, what we believe to be, one of the best guarantees available anywhere, and it is backed by a company that has been in business for 50 years.

Can Goff’s arrange for a rental car?

Yes we can! Goff’s can arrange for a rental car to be ready for you when you drop off your vehicle. You can then leave it with us after your car is repaired. In most cases, our rental car company is on-site, making the whole process simple for you.

Do I have the right to choose my repair shop even if my insurance company is paying for the repair?

You absolutely do. You have the right to have your car repaired at any auto body that you choose. Your insurance company is required by law to pay the reasonable cost to restore your vehicle to pre-accident condition according to the type of coverage you purchased, which is specified on your insurance policy.

Goff’s has adopted repair procedures which will result in the best repair possible, both structurally and cosmetically. For example:

  • Removing moldings before painting
  • Rustproofing new and welded panels
  • Two- or four-wheel alignments with all wheel, tire, or suspension-related repairs
  • Blending and clear-coating for color match

All of these repair services, plus many more, are covered in most insurance policies.

Goff’s has the latest in equipment, certified technicians, and the expertise to restore your car to pre-accident condition.

What does a “total loss” mean?

Simply stated, this means the insurance company has chosen to pay you out for the current value of your vehicle, minus your deductible, instead of paying to repair your vehicle. Usually because the cost to repair your vehicle will surpass their threshold for repair cost vs vehicle value.

Can I provide my own parts for Goff’s to repair my vehicle?

No, Goff’s will not use customer provided parts in our repair facilities. We are only able to provide our Lifetime Warranty on repairs that we have complete control of vendor selection and parts procurement. We will not repair vehicles that we can’t back up with our Lifetime Warranty.