I would give this place six stars if I could, easily the most positive auto shop experience I’ve had. from the start I felt comfortable with their incredibly friendly staff, especially Daron. he was personable, honest & I found him incredibly trustworthy (which I literally say about no when when it comes to cars / insurance / repair work). he was honest with me about price, walked me through the quote as he completed it on his computer, answered questions I had as I debated payment options & was flexible with me for about a week as I decided, and setup the entire rental car.
icing on the cake…when I went to pick up the car I noticed what ended up being some paint chips on the front of my car from rock damage (my poor new car). he kindly brought out paint and filled it in for me!! not only on the hood of the car, but did an entire lap around to see if there was anything else he could fill in for me.
Hopefully my car won’t require any repairs in the near future, but if it ever does, I’ll be back to this location, and recommending friends & family their way.
I cannot express enough how great of an experience I had at this location!!! Jenni was super super friendly and helpful and made sure that my short wait for the estimator was comfortable, offering refreshments if I wished. My wait was about 3 minutes, awesome!!!! Andy B greeted me with a smile and we walked out to look at my car. He gave me his honest advice and answered all of my questions and made sure that my concerns were all addressed. He was not the typical “pushy salesguy” type which was very cool. He told me what my options were, and I left happy, which is usually unheard of when you visit a body shop. Thanks Team Goff’s Germantown-I appreciate you!!!! 🙂
I’ve been to a few different shops around the city for my issues and I have to say that this is the best, most professional, and the greatest customer service. The work is great the staff is friendly and they’ve helped me out a lot.
I won’t be going anywhere else for body work anymore.
Other Auto body places have shown me how bad service can be, they show the best that it can be.
Had a minor repair completed and had an excellent experience all around. Goff’s was recommended to me by my Subaru dealer and I went with them after seeing all the positive reviews. Price was not cheap, but reasonable. Work quality was excellent. They turned it around in 24 hours and even did a complete detail of my car – it hasn’t looked this good in 5+ years. After that great I experienced and while I was still there, I asked them about some scuff marks that “appeared” on my rear fender while I was in Pick ‘N Save a few years ago. At no charge, Goff’s removed all the paint that had rubbed off on my car and been stuck on there for ages, buffed it out, and it looked almost brand new. Everyone was polite and helpful throughout. The experience was excellent all around. It’s nice to be able to write such a positive review of a local business.
2011 Grand Caravan: From their website I scheduled a date and time to bring my vehicle in for an estimate and everything went as smooth and silk!
When I arrived everyone was very friendly, they went over all the details with what needed to be done to my van. Their estimate was even a little less than the other auto-body quotes I received.
The office atmosphere felt pleasant and relaxing (Very clean and friendly)!
They did a fantastic job of repairing my van and actually finished the repair sooner than expected.
I really liked how well my van was cleaned and polished when I picked it up. It had been completely vacuumed, the interior was wiped down. The outside of the van was washed and polished (even the rims were clean), it looked new again.
Phenomenal customer service from start to finish! I would recommend Goff’s in Germantown to anyone and everyone that needs body repair, detailing and much more!
Thank you Goff’s for a job well done, you have earned a new customer for life!
They are true professionals! Fast, honest, efficient, courteous, and thorough! They took the time to explain everything to me and get my consent. They also kept me updated very frequently, and they took care of everything without my having to worry. If you’re looking for a collision repair shop, look no further!
This place is absolutely amazing. They walked me through every step and kept me informed based upon what I needed, and how long it would take to get my car back. Michael and Jason were beyond helpful and did beyond what they were suppose to do. If you want things done the right way, and want to be helped by people who cares about you and your car. This is the place to go!
Can’t say enough good things about Goff’s. Got in a little scrape with a pillar in a poorly designed parking garage and needed some body work done. Since they were close to work and home I took my car here and was very pleased. The estimate process was quick and easy and they worked easily with my insurance company. Their close proximity and working relationship with Enterprise made getting a rental car so easy! Jason kept me informed every step of the way and all of the employees were very helpful. Also the waiting area is immaculately clean and the coffee/water/soda is a nice touch. Not your usual grimy auto garage! I hope I don’t need to go back but won’t hesitate to if I have to!
My car was rear-ended and the bumper needed to be replaced and several other adjustments needed to be done. Although the repairs took slightly longer than anticipated, they did an outstanding job and the car looks brand new with the new paint and they really cleaned it thoroughly inside and out. Jeff and Kathy and the other staff i’ve talked to are very polite, helpful, knowledgeable, and diligent about keeping me updated along the way. They are also very honest and transparent about all the details the entire time. I’m definitely impressed and very happy with their work.
I gave Goff’s a call for an emergency that needed a quick fix and they were the nicest on the phone and also once I was there. They helped me immediately this afternoon with a quick repair and allowed me to quickly get on my way! I very much appreciate the quick service and the ability to assess the situation and fix it for me.
I needed to get my car fixed after reporting it to my insurance (Progressive) and was sent here. Throughout my whole experience there I worked with James and he did amazing job taking care of the issues that would come about. Made it very easy and quick. Thank you for all your help.
Exceptional work and personalized attention from Goff’s! Missy was one of the most personable and helpful individuals. There really is not much that is enjoyable about car repairs and I felt as if she went out of her way as well as the staff to take care of setting up a rental car, accommodating my drop in for an estimate, and communicating every step along the way. Their attention to detail and the outcome of their work exceeded my expectations. I can’t say that I had the same experience at other auto local body shops when I was gathering estimates. Andreas kept me posted throughout the process and I appreciated the text messages that I could quickly check while I was busy at work. To top it all off, I got into a clean car inside and out! Thank you, Goff’s. Luxury service!
I have worked with Goff’s Collision numerous times over the years and they are “top notch”. Darron Powers is extremely professional, detail orientated and provides excellent customer service. You cannot go wrong by choosing to work with Goff’s Collision for your repairs.
I feel so lucky to have Goff’s in the neighborhood! I’ve visited the Pewaukee location several times for fender benders and accidents and have always been pleased. Today I visited the New Berlin location because I was having issues with my bumper and under guard area on the freeway last night. It was a terribly scary experience and I was very worried about what might be happening. Andreas was very friendly upon my arrival this morning and let me know they would take a look and give me a call today. To my absolute delight, they were able to fix the situation AT NO CHARGE! I’m so thankful to Jeff and Andreas for helping me! I can’t put into words my appreciation but hope I can direct all Yelpers to this awesome establishment!