Customer Feedback & Testimonials

Are you a recent customer of Goff’s? We would love to hear your feedback on the service you received from our staff. We promise to pass along your praise to those that deserve it. We also promise to listen to your feedback to improve our services in the future.

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  • Were you treated in a friendly, professional and helpful manner?

Had my back bumper replaced at Goff’s (Pewaukee) this week. I have to say it was one of the easiest transactions I have ever done. Jeff Fyksen (Collision estimator) was a pleasure to work with. Jeff quoted me a price and he stuck to it. My back bumper looks brand new and couldn’t be happier. Thanks, Goff’s

- Anonymous - Google Review //  Goff's Auto Body Pewaukee

Goff’s did a fantastic job on the repair of my Matrix. They were easy to work with my insurance company and everybody was very nice. I was surprised that they even took the time to detail the car. Great Job!

- Anonymous - Google Review //  Goff's Auto Body Germantown

I am 100 percent pleased with the work that was done, the way everything was handled, the respect I was shown, and how quick it was all completed. The repair is perfect – I cannot even tell that something happened to my vehicle! I thought it would take a lot longer to be repaired than it did, and I am very impressed!

- Barbara S. //  Goff's Auto Body West Allis

The repairs were phenomenal, and the whole team was terrific. Andy was amazing and he worked very well with me.

- Carolyn W. //  Goff's Auto Body Germantown

I was recently rear-ended on the freeway, and brought my car into Goff’s for an estimate. From the beginning of the process, I was treated in a respectful and timely matter. My estimator, Jeff Fyksen clearly communicated the work that was to be done, and the time that it would take to complete. Mr. Fyksen has a unique combination of technical and customer service skills, which made the process extremely smooth. The work was done in a quality and cost-effective manner. I highly recommend their services to anyone in my predicament. Thank you again!

- Justin H. //  Goff's Auto Body Waukesha

Goff’s Germantown did a fabulous job repairing my front bumper after I foolishly damaged it in the drive-thru at Starbucks! You’d never know it was ever damaged. They even washed, waxed and detailed my car before giving it back….. that was over the top in my opinion. Thank you Goff’s!!!

- Chris G. //  Goff's Auto Body Germantown

Very wonderful experience, shows you that there are still places that value customer satisfaction and overall excellence. I was so impressed with not only the work performed, but also how immaculate my car looked when I went to pick it up, detailed and all! Thank you everyone there, thank you Hilman! Highly recommend!

- Michael E. (Google Review) //  Goff's Auto Body Oak Creek

Very efficient staff, my car was repaired completely and was only in their shop for three days! Really paid attention to detail also.

- Brianna G. (Google Review) //  Goff's Auto Body Oak Creek

I had an excellent experience dealing w/ Goff’s – the paint and body work were perfect, and everyone was very professional and helpful. They went out of their way to ease a very
difficult predicament with my accident and kept me informed throughout. They handled all of the insurance properly for me and they have a great facility!

- Colin M. //  Goff's Auto Body Germantown

Goffs does great autobody work. Missy the receptionist was very helpful and nice to deal with. Will come back if I need autobody work in the future.

- Mark F. //  Goff's Auto Body West Allis

I just had my Honda CRV repaired at Goff”s and they did a great job! The car looks like it was never damaged. The repair was done on time and Jean was very helpful with setting up a rental car. I would not hesitate to refer Goff’s to family and friends.

- Anonymous - Google Review //  Goff's Auto Body Pewaukee

The staff is friendly, fair and everybody I encountered seemed to genuinely care about their customers. They completed the work in a timely fashion and according to my estimate (which was fairly and accurately quoted). My car looked fantastic when the work was complete. Although an accident is an awful experience, they took some of the stress out of it and I would highly recommend them. They also arranged a rental car for me which helped ease my burden. I had a TERRIBLE experience with another body shop so it was a breath of fresh air to work with Goff’s.

- Myles H. //  Goff's Auto Body West Allis

This is the fourth time I have used goff’s and I have yet to be disappointed. Casey L took care of me and always Kept me informed what was going on with my car. Car came back cleaner inside and out than when I gave it to them. I would recommend this place to anyone.

- Matt Speier //  Goff's Auto Body Waukesha

I’m not usually one to offer up service reviews but my expectations were so thoroughly exceeded in this case, I can’t help but post this review. I recently had my Lexus 2011 GS350 repaired at the original Goff’s location in Pewaukee. Fortunately, this was the first accident that I had ever been involved with and was quite careful / apprehensive in choosing a collision repair shop as I guess my wife would say I would qualify as a “perfectionist.” I asked several friends and family in the area if they knew of a good shop and 4 of the 5 people I asked said “Take it to Goff’s!” As it turned out, Goff’s was an approved shop for my insurance company as well. The damage was extensive and included front end, hood and front fender; despite my skepticism that anyone could return this car to pre-accident condition, Goff’s definitely delivered! Additionally, the inside estimator that I dealt with (Jeff) was extremely explanatory, professional and communicative throughout the process. The car was returned to me on time, with a perfect paint match, great detailing job and with a lifetime warranty. I’m not easily impressed but Goff’s really does live up to their reputation!

- Anonymous - Google Review //  Goff's Auto Body Pewaukee

I have gone to the New Berlin location twice now for auto repairs, and both times I was more than pleased with the results. Missy and Andreas are kind, knowledgeable, and professional, and they go above and beyond to provide stellar customer service. They kept me updated during every step of the repair process, and when I got my car back I was thrilled with the quality of the workmanship. Accidents are stressful for all involved, but it helps knowing your vehicle is in good hands. Highly recommend Goff’s!

- Bethany Matula //  Goff's Auto Body New Berlin

I noticed some very deep scratches on my new Lexus RX 350, so I stopped by Goff Auto Body to get an opinion on repair options. One of the estimators, Casey, came out to my vehicle and looked the situation over. He could have easily convinced me to have the situation fixed for about $1200. Then he said “just a minute”. He returned with something that apparently is used to “repair scratches”. In a few minutes the scratches were gone! I offered to pay whatever he needed but he refused to take anything. Casey is a credit to Goff’s company! What a great experience.

- Kevin W. - Google Review //  Goff's Auto Body Waukesha

The repairs on my truck were above and beyond my expectations. They washed and vacuumed it! It looked brand new! Steve Wilcox was great to work with! He was very knowledgeable and friendly. Thank you Steve!!

- Courtney C. - Google Review //  Goff's Auto Body Waukesha

Recently had my FRS repaired. Goff’s did a a phenomenal job on the repair in all aspects. They were extremely transparent throughout the whole process, communicated well, handled the rental car seamlessly, and of course most importantly did a phenomenal job with the repair. I was concerned that my triple layer poly coat might not match factory, but it does to the point I can’t tell when staring at both panels across the seem. Great work guys!!

- Travis H. //  Goff's Auto Body West Allis

I have 3 cars and all of them have been to Goff’s Germantown for repair in the last 2 years for various accidents. I would recommend them to everyone that needs any type of repair. I have been to many auto repair places in the past and no one is better at what they do than Goff’s. Again, a big thanks for the great work and dedication.

I’ve gone to Goff’s several times over the last few years, and had many friends do so as well, because they have consistently under-promised but over-performed. They’ve brought up any concerns or gotchas about potential problems related to the job before-hand, but in the end their work consistently exceeds my expectations. I am particular about my cars, and Goff’s has worked with me to deal with some tricky work, especially recently. Their flexibility and willingness to tailor their work to my requirements means that we both end up pleased, instead of disappointed as my experience with other auto body businesses has left me. Give them a try: work with them, listen to them, and give them your opinion and feedback up-front. I’ve sent a number of friends and coworkers to Goff’s – perhaps you’ll be the next? 🙂

- Tom A. //  Goff's Auto Body Pewaukee

Jeff Fyksen really handled my car with so much care and I really felt like family. He made this the best experience I have ever had.

- Gina H. (Google Review) //  Goff's Auto Body Oak Creek

Had a really bad accident and car was towed to Goff’s. Though my car was totaled, and I loved that car, they were so incredibly kind and understanding. I loved the fact that they made sure my car was locked until I came to clean it out. Their office staff was efficient and nice as well. Cannot say enough nice things about them.

- Linda B. //  Goff's Auto Body West Allis

I can’t recommend Goff’s highly enough for both their work and their exceptional customer service. Took my beloved black Ford Mustang to Goff’s about repairing a deep chip in the paint of the front fender panel. Rather than simply recommend repainting the entire panel, Goff’s was able to touch up the paint and buff and polish the previously-chipped area until seamlessly blended with the rest of the panel. A very special thanks to Hilman at Goff’s for the incredible customer service. If this is what Goff’s can do with such a small repair, I can’t wait to see what they are able to do when I bring the Mustang back next spring for a full exterior detail package!

- Corey W. //  Goff's Auto Body West Allis

Had some damage on my F150 sustained in a parking lot repaired. Goff’s did a fantastic job with the body work and paint blending. Like it never happened. They even turned it around in three days. While I would never wish for anyone to need this service, if it comes to it, this shop is good.

- J Murray - Google Review //  Goff's Auto Body New Berlin

Awesome service! Casey stayed in contact with me through the entire process. Highly recommend them!!!!

- Jena B. - Google Review //  Goff's Auto Body Waukesha

I had my VW Passat serviced at Goff’s. They did a wonderful job. Jenni was a pleasure to work with. Very friendly and professional.

- Anonymous - Google Review //  Goff's Auto Body Pewaukee

I just got my car repaired at Goff’s after an accident- they got me right in for my repair and took care of everything with my insurance. Daron kept me posted on my repair progress while my car was in the shop and my car was done on the day promised. It looks awesome, brand new. I would recommend Goff’s to anyone looking for a good , reliable place to have their car repaired.

Great service! Great work and fast! Really friendly staff! My car was so clean after getting the body work done. Plus they put my registration sticker on for me. Used their service twice and will go back again!

- Angela A. - Google Review //  Goff's Auto Body Germantown

I have been to Goff’s three times now, and each time I am impressed with the service I receive and the quality of the work. Carol is great, and she helps coordinate everything to ensure there is very little for me to do!

The service at Goff’s in Germantown was superb! It was a quick and convenient. The associates were extremely helpful and made filing my claim simple. They contacted my insurance and made the trouble of repairs after an auto accident simpler. I would highly reccomend this facility!

- Anonymous - Google Review //  Goff's Auto Body Germantown

I got hit by an anonymous parking lot bandit, so although the situation was not ideal Goff’s treated me right. Best customer service humanly possible. Patty and Darren were efficient and I can’t thank them enough for their standard of excellence. Everyone at Goffs works like a well oiled machine and they do what it takes to take care of you and your car. 10/10 would recommend to everyone. Thanks!!!!!!

- Chicky B. //  Goff's Auto Body Waukesha

I went to the Goff’s Auto Body In Waukesha on Duplainville Road. I wish I could find all the good words to express how wonderful Daron at Goff’s Auto Body was to me, as a client, and as a person. I’m from a large family- I have 6 first-cousins who are mechanics. I knew how much my repairs SHOULD cost. I was quoted a cost for MORE THAN DOUBLE that amount by a dealer for the company who sold me my last FIVE cars! I took the car to Goff’s and Daron came back with exactly the right price. Honesty! Who does that anymore? He was friendly, intelligent, willing to answer questions, and had the car ready a day EARLIER than expected. I hope Daron keeps doing what he’s doing for a very long time- but I suspect his wings and halo are already waiting for him! Get your auto body repair work done at Goff’s- because good people do everything a little bit better!

- Mark R. //  Goff's Auto Body Pewaukee

Goff’s Auto body did a very good job repairing my daughter’s 2004 Black Chevrolet Cavalier. I was very pleased with the workmanship of the repair. I would recommend them to anyone who is looking for good quality work and a team of professional people who do their very best to satisfy their customers.

- Timothy J. //  Goff's Auto Body Waukesha

Goff’s Auto Body was a fantastic experience! It was super easy to get an appointment that day to bring in my car for an estimate. They worked directly with my insurance company and even followed up to see if I wanted to use them for repairs. The entire staff was extremely friendly and helpful. I would bring my car back to Goff’s for sure.

- Lauren R. //  Goff's Auto Body Pewaukee

The service at Goff’s in Germantown was superb! It was quick and convenient. The associates were extremely helpful and made filing my claim simple. They contacted my insurance and made the trouble of repairs after an accident simpler. I would highly recommend Goff’s to anyone.

The staff were very friendly and helpful throughout the entire process. They always kept me updated along the way and made the process easy. They were able to work with the rental company to make sure I had a rental as well. They took the stress out of the repair process!

- Meghan F. (Yelp Review) //  Goff's Auto Body West Allis

Andy was the person I dealt with at Goff’s in Pewaukee. He was very friendly and understanding, and I always felt he had my best interest at heart. My husband had always taken our cars to Merton Auto Body for repairs, but since the party who had rear ended our vehicle had Safeco Insurance they referred us to Goff’s for an estimate. Andy handled our claim very professionally and in an expedient manner. It was especially nice to have a car waiting for me when I dropped off my car and it was just as nice to be able leave the rental car at Goff’s when I picked up my vehicle. We were very happy with the service and work that was done on our car. We will definitely use Goff’s in the future. Thank you Andy for your exceptional customer service & Goff’s for your great repair work!

- Janice S. - Google Review //  Goff's Auto Body Pewaukee

My car was repaired at the West Allis location and I was so impressed with the service from start to finish. The staff were exceptionally thorough and very helpful. They communicated at critical times and answered my questions as they came up. I am really happy to know that there is a service in my area, that I hope I never will need again, that is so dependable and trustworthy.

- Phil K. //  Goff's Auto Body West Allis

Just picked up my vehicle yesterday and they did a fantastic job, and saved me money. Hilman, Jason, Honni and Missy were all very accomadating. I would suggest anyone to take their vehicle their for any auto body work. Jason even helped me with my other vehicles questions. Great place.

- Sharon S. //  Goff's Auto Body West Allis

Had about 5 grand worth of damage done to my, at that time, new Sonata. They had it back to me within their quoted time and cost range. Car drove as if it was never in an accident. Heidi Weller was extremely helpful and the process and kept us updated on everything.

- Michael S. //  Goff's Auto Body Waukesha

Patti and Daron were very cordial, responsive, professional, efficient and effective. My expectations were exceeded in that the work was completed ahead of schedule.

- Bruce R. //  Goff's Auto Body Waukesha

I am a repeat customer at this shop.  The shop did an excellent job, keep up the good work.  I would recommend this shop to others. This is the third vehicle I have had repaired there.  The service is excellent.

- Hastings

I loved my service at Goff’s. The staff is wonderful. I worked with Jeff Fyksen from the very beginning and couldn’t be more pleased with the service I received. I was informed of exactly what was going on and was able to understand what was happening. My service was speedy! I left my estimate and received a call back within 7 minutes. I always saw a smiling face when I came to Goff’s! Jeff was my hero – he made things work out well and made this process of repairs as painless as possible. I am so pleased with the service received here and will be coming back as needed. I would recommend Goff’s and especially Jeff to anyone in need of auto repairs.

- Anonymous - Google Review //  Goff's Auto Body Waukesha

Excellent experience with Goff’s in West Allis. Jeff and Kathy were a pleasure to work with. They explained everything that needed to be done clearly without pressuring me to get the repairs with them. Then, they worked with the insurance company to come to an agreement on the final price. Throughout the process, Kathy kept me informed on the status of the negotiations and repairs. Enterprise rental is conveniently located on-site. Repairs were done in a timely manner and look flawless. Greatly appreciated the cleaning as well. Highly recommend Goff’s in West Allis!

- Daniel O. - Google Review //  Goff's Auto Body West Allis

This is the best body shop by far! They will go above and beyond to ensure you are 100% happy. An employee gave me a ride in his personal car to Hertz because of a bad reservation from Hertz just so I wouldn’t have to wait an extra hour. My truck was smashed up good Goffs fixed it even better before the crash. He was able to align my tailgate the was a little messed up before the accident and even put on some extra things to make the truck look even nicer. The re-paint was amazing and looks like the day I bought the truck. Hands down these guys are extremely knowledgeable and will go above and beyond to make your vehicle great again!

- Ryan B. (Google Review) //  Goff's Auto Body Oak Creek

We appreciated the professionalism and how they kept us updated. Overall it was a good experience!

- John & Pamela P. //  Goff's Auto Body West Allis

Goff’s Collision Repair Center has been my first choice when I need any auto work done. Fast, courteous, friendly, easy to work with. Daron Powers has been a great partner to make sure that my auto repair needs are met. In fact, I don’t know how they can even do such a great job!!

- Brian S. - Google Review //  Goff's Auto Body Waukesha

I was completely satisfied with my experience at Goff’s. They were thorough with the explanation of what had to be done and when it would be done. They made sure that when I got my vehicle back it was good as new and I was very pleased with that. I would highly recommend them to anyone who has minor to major damage to their car. Great experience!

- Natalie B. //  Goff's Auto Body Pewaukee

My wife has a 2010 Mustang convertible which I think she loves more than me. Therefore, she was sick when she had an accident to the front end. We both heard of the top quality work done by Goff’s at all their locations. We went to Goff’s and from the first visit for an estimate to the completion of the work we were handled with pure professionalism. The car looks great. Thank You Goff’s

- Kathy & Jim F //  Goff's Auto Body Pewaukee

After a deer ran into the side of my car I was not looking forward to the time and price it was going to take to get it fixed, however I was extremely impressed with the quality of service I received at Goff’s. I worked directly with Daron Powers and he completely put me at ease about the repairs needed on my car. They got my car done in a timely manner and it looks amazing!! Even better than when I had bought it! I was so impressed how well they matched the color of the car and even more surprised to find they had cleaned my car (inside and out) including tires and my headlights when I picked it up! I only have the most positive things to say about my experience with Goff’s. If I ever need repairs on my car again I can say I’ll 100% be going back to Goff’s and I HIGHLY recommend it to anyone else as well!

- Colleen M. //  Goff's Auto Body Waukesha

Goff’s body shop made my vehicle look better than new. They staff treated me with respect and did everything they could to minimize the loss of my vehicle. I would absolutely use their service again!

- Gregory R. //  Goff's Auto Body West Allis

I brought my BMW into Goffs for front end body work from an accident in a parking lot at work. I have to say I am very impressed with the service and quality at Goffs in Germantown. I am very particular when it comes to quality and value and I am very happy with the outcome and service I received from Andy. Their estimate was by far the best compared to Concours and Prestige. This is a body shop you can trust. I would highly recommend them to anyone!

- Aaron N. //  Goff's Auto Body Germantown