FAQ's

Do you paint household items such as refrigerators, or doors?

No, we do not paint anything other than automobiles including motorcycles. top

Do you do rust repair or restoration work on vehicles?

No, we do not do these types of repairs. You may give us a call to offer you a referral for your specific market area. top

Do I need an appointment for an estimate?

You are not required to have an appointment, however we strongly encourage an appointment to expedite your visit. We also like to have the most appropriate estimator available to write your estimate, as every insurance company has different estimate requirements. top

What are collision, comprehensive and liability coverage?

Insurance policies are contracts designed to protect people in one of three ways-liability, collision, and comprehensive. Liability type of coverage pays for damages you may do to someone else or their property. It does not cover damage to your property. You may purchase optional forms of coverage, such as collision or comprehensive, to protect yourself and your property. Collision coverage will repair or replace your covered vehicle in the event it is damaged in an accident, even if the accident is your fault. Comprehensive coverage covers perils such as fire, theft, deer, and vandalism. Both collision and comprehensive coverage typically require the owner to pay the first portion of the claim, called the deductible. top

Can the shop "hide" or "bury" my deductible?

No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. top

What if my insurance company is paying for the repairs?

Goff's is performing these repairs for you, our customer. Any insurance coverage you have is between you and the insurance company and does not enter into Goff's agreement to repair your car. We provide you and your insurance company with an itemized bill for the repairs. Full payment of your repair is expected when you receive, and are satisfied with, your car. Goff's will accept direct payment from your insurance company if a commitment in writing is given to Goff's from the insurance company prior to the release of the vehicle. Insurance drafts to lien holders must be endorsed by the same before Goff's can accept them. top

Will the new paint match the old paint on my car?

Yes!! Goff's uses the finest acrylic urethane paint available. We take pride matching the color on your car through tinting and blending techniques to ensure a good paint match. This is an additional procedure in the repair to insure top quality work. top

Is the repair of my vehicle guaranteed?

Yes, you will receive a written Limited Lifetime Warranty the day you pick up your vehicle. Goff's has what we believe to be one of the best guarantees available anywhere, and it is backed by a company that has been in business for nearly 40 years. top

Can Goff's arrange for a rental car?

"Yes!! Goff's can arrange for a rental car to be ready for you when you drop off your car. You can then leave it with us after your car is repaired." top

Do I have the right to choose my repair shop even if my insurance company is paying for the repair?

"Yes!! You have the right to have your car repaired at any shop you choose. Your insurance company is required by law to pay the reasonable cost to restore your vehicle to pre-accident condition according to the coverage's you purchased. Your insurance policy will specify what coverage's you have. Goff's has adopted repair procedures which will result in the best repair possible, both structurally and cosmetically. For example: removing moldings before painting, rust proofing new and welded panels, four-wheel alignments with any structural repairs, blending and clear coating for color match, etc -- all of which are covered in most insurance policies.These procedures are not followed by all shops and may be discouraged by some insurance companies; however, it's your car and your decision. Goff's has the latest in equipment, certified technicians, and the expertise to restore your car to pre-accident condition." top